AFEBEST GENERAL POLICY

Afebest is owned by Augustine Corporation. It is your number one reliable transportation company which helps to make transportation convenient and affordable.

Kindly go through this policy to stay informed about what is acceptable and not acceptable for riders and drivers at Afebest. We advise you kindly abide by this for the safety of you and your passenger

DRIVERS

You must be above 21 years to work as a driver with us at Afebest.

You must also hold a valid driver’s license and every other document needed as a driver.

Have a good knowledge of the road.

Ensure you obey the traffic rules.

You should also be familiar with GPS devices.

You are responsible for scheduling car appointments and reporting any car problems that might have come up.

Be patient and polite to our customers while driving.

Maintain the accepted speed limit as indicated in the agreement form, to prevent accidents.

Ensure the car seats are always clean and comfortable for customers.

In the situation of an accident, you should do the following below:

Move the vehicle to a safe place to prevent further accidents.

Provide assistance to the injured parties if you can.

Get details of the parties involved.

Report the accident to the nearest police and Contact us at Afebest.

Drivers should dress decent, neat, and appropriate.

Drivers should address customers politely.

Cars should be in good shape and be neatly washed from time to time.

All documents needed for the car should be adequately available and should be updated from time to time.

Ensure you are available to take up the job before accepting the offer to work.

The car should not be older than 5 years.

The booth of the car should be available at all times.

Company vehicles are to be driven by authorized employees only, except in case of repair testing by a mechanic.

Drivers are responsible for the security of company vehicles assigned to them. The vehicle engine must be shut off, ignition keys removed, and vehicle doors locked whenever the vehicle is left unattended.

Drivers are not permitted to drink alcohol or smoke marijuana before or after driving. If caught, your contract with us will be automatically terminated.

 

Also note that you should not take any form of hard substances such as marijuana during working hours and if found doing this your contract with us will be automatically terminated.

 

Both drivers and passengers are prohibited from eating inside the car.

 

Child pickup must only be for children from age 12 years and above 

 

Do not use insulting words to address your fellow driver or a passenger in the vehicle. If you have any pending issue, you should report it to your superior instead of engaging in a word battle or physical battle.

 

You should not receive any phone calls while driving and likewise, you should not make any phone calls while driving.  If there is any need to make a call, kindly park somewhere safe and make the phone call or receive the phone call.

 

Not for any reason whatsoever should you over speed. You should only drive within the speed limit recommended by Afebest.

 

Ensure you obey all the traffic light rules while driving.

 

RIDERS

Child pickup must only be for children from age 12 years and above.

 

Do not use insulting words to address your fellow driver or a passenger in the vehicle. If you have any pending issue, you should report it to your superior instead of engaging in a word battle or physical battle.

 

Both drivers and passengers are prohibited from eating inside the car.

 

Concerning our booking cancellations policy, kindly note that late booking must be made two hours before pickup for the same day and cancellation of booking must be made 30 minutes before booking before pickup for the same day booking.

After 30 minutes of booking, the cancellation will not be allowed and there will be no refund.

 

While for those who made a booking 1 or 2 days ago, you can cancel your booking within 12 hours after booking and get a full refund.

Cancellation of booking after 12 hours comes with no refund.

If you have any complaints, kindly send an email to service@augustinecorporations.com

 

 

Afebest